Shipping Policy
Last updated: May 2026
🚚 Farm-to-Door Promise: Every box is harvested, packed, and dispatched within 24 hours to ensure maximum freshness.
1. Where We Ship
We currently deliver to serviceable pin codes across India. Major metro cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad) receive priority shipping. For remote or rural pin codes, delivery may take an additional 1-2 business days.
International Shipping: We do not currently ship outside India due to fresh agricultural produce export regulations.
2. Shipping Charges
| Order Type | Shipping Fee |
|---|---|
| Standard Order (any size) | ₹700 flat |
* No hidden charges. A flat delivery fee of ₹700 is shown at checkout before payment.
3. Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Bihar, Jharkhand, UP, West Bengal | 1-2 business days |
| Delhi NCR, Mumbai, Pune, Kolkata | 2-3 business days |
| Bangalore, Chennai, Hyderabad, Ahmedabad | 3-4 business days |
| North East, Remote / Rural Areas | 4-6 business days |
* These are estimates. Actual delivery may vary due to weather, holidays, or courier disruptions.
4. How We Pack Your Mangoes
We take extreme care to ensure your mangoes arrive in perfect condition:
- Eco-friendly corrugated carton boxes — sturdy enough to withstand courier handling.
- Natural dried hay lining — cushions each mango individually against impact and allows the fruit to breathe.
- No plastic wrapping — we are committed to sustainable, biodegradable packaging.
- Semi-ripe packing — mangoes are packed at optimal semi-ripe stage so they ripen naturally during transit and arrive at perfect eating ripeness.
5. Order Tracking
Once your order is dispatched, you will receive:
- An email notification with your tracking number and courier partner details.
- A WhatsApp message with a direct tracking link.
- You can also track your order by logging into your account on our website.
6. Delivery Attempts
Our courier partners will attempt delivery up to 2 times. If both attempts fail (e.g., no one available at the address, incorrect address, phone unreachable), the shipment may be returned. In such cases, the shipping fee is non-refundable. We strongly recommend providing an accurate phone number so the courier can coordinate delivery with you.
7. What If My Order Is Delayed?
If your order is significantly delayed beyond the estimated delivery window:
- Our support team will proactively notify you and provide updated tracking information.
- If mangoes spoil due to an extended courier delay (beyond 48 hours past the expected delivery date), we will issue a full replacement at no cost.
- Contact us at samarthafarm@gmail.com or WhatsApp us at +91 93347 42670 for immediate assistance.
8. Scheduled Delivery
If you need mangoes delivered by a specific date (e.g., for gifting or an event), you can add a delivery note during checkout with your preferred delivery week. We will plan our harvest and dispatch schedule to align as closely as possible with your requested date. Note that exact-day delivery cannot be guaranteed due to courier logistics.
9. Contact Us
For any shipping-related queries, please contact us at samarthafarm@gmail.com or visit our FAQ page.