Frequently Asked Questions

Simply browse our Shop, select your desired mango variety and box size (3kg, 5kg, or 10kg), click 'Add to Cart', and proceed to checkout where you can securely pay via UPI, Card, or Netbanking.

Orders can only be modified or cancelled within 2 hours of placement, as we begin processing and packing quickly. Please contact support immediately if you need to make changes.

No, we do not offer bulk orders right now. Please order from the available box sizes listed on the Shop page.

Yes. All mango varieties are planned for availability in June and July. You can check the specific season for each variety on its product page.

If you want exceptional juiciness, choose Dudhiya Maldah. For a rich, melon/honey sweetness, go for Mallika. For a dense, slightly fibrous and colorful mango, try Sinduri. If you love classic, firm, and extremely fragrant mangoes, Dushehri is perfect.

We deliver pan-India to all major cities and pin codes. If your location is extremely remote, delivery might take an extra 1-2 days.

Orders are dispatched within 24 hours of harvest. Standard delivery takes 2-4 business days depending on your location.

Next-day delivery is available for select metro cities. Same-day delivery is currently only available for local orders near our farm.

We use sturdy, eco-friendly corrugated carton boxes lined with natural hay. This cushions the fruit against impact and allows them to breathe and naturally ripen during transit.

We closely track all shipments. If an unavoidable transit delay occurs, our customer support team will notify you. We guarantee that if mangoes spoil due to extended courier delays, we will issue a replacement.

Currently, we only ship within India due to complex agricultural export regulations for fresh produce.

You can request a specific week for delivery in the order notes (ideal for gifting), and we will dispatch it to align as closely with that date as possible.

We accept all major Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), and Net Banking via our secure Razorpay gateway.

No, we do not offer COD. Because mangoes are highly perishable, we only process prepaid orders to ensure fast, confirmed deliveries.

The prices listed on our product pages are transparent. A flat delivery fee of ₹700 is added at checkout, with no hidden charges.

Yes, fresh agricultural produce like mangoes are currently exempt from GST, so the price you see is final.

Our mangoes are 100% naturally ripened. We NEVER use Calcium Carbide or any artificial ripening chemicals. They are packed semi-ripe and ripen naturally in the hay during transit.

Dudhiya Malda is known for its completely fiberless, 'milky' texture. Sinduri is smaller, visually striking with a red blush, and slightly fibrous. Mallika is a hybrid offering a unique honey and citrus flavor profile.

Our website clearly marks availability on product pages. All mangoes are planned for availability in June and July.

We offer Grade A and Grade B mango boxes. Box sizes are available in 3kg, 5kg, and 10kg variants.

We practice natural farming. While we are not commercially certified 'Organic', we use traditional cow-dung compost, zero harmful chemical pesticides, and natural harvesting techniques.

Varieties like Dudhiya Malda and Mallika have a very thin seed (stone), yielding up to 75-80% edible pulp per fruit.

If they are still firm, leave them in the box with the hay at room temperature. Once they yield slightly to a gentle squeeze and smell sweet, they are ripe. Only refrigerate them AFTER they are fully ripe to extend their shelf life.

Once fully ripe, they will stay fresh for 4-6 days in the refrigerator. At room temperature, consume within 2-3 days of ripening.

We intentionally pack them semi-ripe to survive transit. Keep them inside the carton box in the natural hay, in a warm, dry place. Check them daily; they usually ripen perfectly in 2-3 days.

Yes! We strictly avoid single-use plastics. We use biodegradable corrugated cardboard and natural dried hay from our farm for cushioning.

We stand by our quality. Since mangoes are perishable, slight transit bruising can happen. However, if more than 15% of your box is spoiled or completely damaged upon arrival, please take photos immediately and contact us within 12 hours of delivery.

Because this is fresh food, we do not accept physical returns. Instead, we offer partial or full refunds (or replacements) based on the photographic evidence of transit damage or spoilage provided within 12 hours of receiving the box.

Email us at samarthafarm@gmail.com or WhatsApp us with your Order ID and clear pictures of the damaged fruit and the outer box.

Once approved, refunds are processed within 24 hours and will reflect in your original payment method in 3-5 business days.

Yes, for heavily damaged boxes, we strongly prefer sending you a fresh replacement box immediately at zero additional cost to ensure you get to enjoy our mangoes.

You can reach us at samarthafarm@gmail.com or via our Contact page. We usually reply within a few hours.

Our support team is available Monday to Saturday, 9:00 AM to 7:00 PM IST.

Yes, you can WhatsApp us at +91 93347 42670 for quick queries regarding your order.

Once dispatched, you will receive a tracking link via Email and WhatsApp. You can also log into your SNS Javik Farm account to view real-time status.