Refund Policy

Last updated: May 2026

🛡️ Our Promise: We stand behind the quality of every mango we ship. If you receive damaged or spoiled fruit, we will make it right — guaranteed.

1. Perishable Goods — No Physical Returns

Since mangoes are a highly perishable agricultural product, we do not accept physical returns. Instead, we offer refunds or free replacements based on photographic evidence of damage or spoilage. This policy ensures we can resolve issues quickly without requiring you to ship back perishable fruit.

2. When Are You Eligible for a Refund?

  • Damaged in transit: If more than 15% of the mangoes in your box arrive visibly crushed, punctured, or leaking.
  • Spoiled on arrival: If mangoes arrive rotten, fermented, or with fungal growth that clearly occurred before delivery.
  • Wrong product: If you receive a different variety or box size than what you ordered.
  • Missing items: If fewer boxes were delivered than what you paid for.

3. What Is NOT Covered?

  • Natural variation in mango size, color, or sweetness — these are inherent to natural farming.
  • Mangoes that arrived firm/unripe — these are intentionally packed semi-ripe for safe transit and will ripen in 2-3 days (see our storage tips).
  • Spoilage caused by improper storage after delivery (e.g., leaving mangoes in direct sunlight or extreme heat).
  • Claims raised after the 12-hour reporting window.

4. How to Report an Issue

⏰ You must report within 12 hours of receiving your delivery.

  1. Take clear photographs of the damaged/spoiled mangoes and the outer packaging.
  2. Email us at samarthafarm@gmail.com or WhatsApp us at +91 93347 42670.
  3. Include your Order ID, delivery date, and a brief description of the issue.
  4. Our team will review and respond within 4-6 hours.

5. Refund or Replacement — Your Choice

Once your claim is verified, you can choose:

💰 Full/Partial Refund

Refund is processed to your original payment method within 24 hours of approval. It reflects in your account within 3-5 business days.

📦 Free Replacement

We will dispatch a fresh replacement box at zero additional cost, typically within 24-48 hours of claim approval.

6. Refund Processing Timeline

Payment MethodRefund Timeline
UPI (GPay, PhonePe, Paytm)1-2 business days
Credit / Debit Card3-5 business days
Net Banking3-7 business days

7. Order Cancellation Refunds

If you cancel your order within the 2-hour cancellation window (see our Terms of Service), a full refund will be issued within 24 hours. After the 2-hour window, cancellations are not possible as orders are already being prepared.

8. Contact Us

For any refund-related queries, please contact us at samarthafarm@gmail.com or visit our FAQ page.